Samsung Will not recognise the problems with my Galaxy S3

		Log of Samsung Galaxy S3 IMEI: 353163052747325 S/N: RF1C56VPSWZ. Purchased 6th June 2012
21/12/2012	19:30	Died! When opening whatsapp to view messages, a message appeared to say that the app had stopped and then a small orange progress bar appeared across the screen. The phone appeared to perform a restart but would not go past the splash screen (galaxy s3 logo).
22/12/2012	17:30	still not working. Obtained a microSim adaptor to use in another phone. All repair centres closed. Technical support said they were unable to help.
27/12/2012	14:00	took phone to The Repair Station in Teddington. Told that they could re-flash it. Returned to be told that it can't be re-flashed and needs to be sent for repair.
04/01/2013	17:30	found that the phone was still at The Repair Station in Teddington. He sent it off that day to Anovo. Both he and Samsung Customer Support said that they would ensure that Anovo put a priority on the repair.
10/01/2013	11:00	Phone received back after motherboard replacement
10/01/2013	20:00	Noticed that the phone had already crashed once and could not connect to Samsung Kies (device not recognised).
12/01/2013	12:30	Phone had crashed several times by this point. Spoke to Samsung Customer Support who told me that they would need the phone back for repair again. They again would not provide a replacement in the meantime. Therefore, not an option this time.

29/01/2013	13:45	3 store had a loan phone (albeit an HTC Wildfire!). Sent my S3 back for repair. Their courier collects every Tuesday and Friday - had already been today so it won't go back until Friday!
08/02/2013	13:30	Notified that repair was complete and collected from 3 store. Letter from 3 to say that my phone had been fully tested and repaired.
09/02/2013	13:00	Crashed several times since collected from repair. Conversation with both 3 after the repair and then Samsung, who told me that the phone was not sent to an authorised Samsung repair centre. Confronted 3, who's only answer was that they have Samsung-trained technicians within their repair centres. They also told me that they would go no further than replacing the motherboard. this has already been done and there is still a problem
10/02/2013	15:00	After several crashes, found that I now could not make any calls "Not registered on network". Restarted, removed battery, performed SIM wipe. Nothing worked. Tried spare Sony Ericsson W995 phone and this worked. Put it back in S3 and it still did not work.
11/02/2013	13:30	Left phone with representative at 3 store, Uxbridge, for collection by Samsung as agreed by both parties.
19/02/2013	17:45	called to chase repair and told that it is with Anovo. Given their number but it was their fax. Tried correct number but they were closed.
13/03/2013		Lots of chasing and phone calls to find that the phone was still sitting at the 3 store! Samsung never arranged the collection because their system crashed. Rearranged to find that it had still not been arranged. This occurred once more again before finding that the request was sitting with Anovo now, who had to be chased to arrange the collection, which finally occurred!

Decided at this point forward to put together a detailed log of crashes. Times are approximate (to within a few minutes)
21/03/2013	18:00	collected from 3 Store Uxbridge after calling Anovo, who told me that it had been fixed and returned. The contact at 3 Store said he had a call from Kevin (Samsung) the previous day to say that a repair had not actually been carried out and that a collection would be rearranged. Anovo did not tell me any of this and I had not been able to get hold of Kevin since Tuesday 12th March, so I took the phone home.
22/03/2013	06:05	saw that phone had in fact crashed (no LEDs) - alarm therefore did not go off. Held power button down to restart but phone did not go further than Galaxy S3 splash screen. Therefore the battery needed to be removed and replaced restart.	Battery removal required
22/03/2013	13:14	noticed crash (glowing blue LED and blank screen). Battery removal required to restart. Phoned Samsung support and Paddy (yes, his actual name) said Kevin was not available and then put me though to Chantal in customer service (Mancunion accent). She said that they would need the phone back again and I said I would not send it back without a replacement as I've been without it for 6 of the 9 months I've owned it. She said she would send me an email to explain this part of the policy. 26/03/2013 21:47: I have checked my inbox and junk regularly - still no email.	Battery removal required
22/03/2013	21:12	Crashed. Glowing blue LED. Blank Screen. Video	restarted with power button	https://www.youtube.com/watch?v=EqEpRGh4L9A
				https://www.youtube.com/watch?v=3Ri8JBdgT7c
22/03/2013	21:38	Crashed. Glowing blue LED. Blank Screen. Video	Battery removal required	http://www.youtube.com/watch?v=FDKnVpvWXBc&feature=youtu.be
23/03/2013	08:17	Crashed. Glowing blue LED. Blank Screen. Video	Battery removal required	http://www.youtube.com/watch?v=VlkNXDV0WD8&feature=youtu.be
23/03/2013	13:47	Crashed. Glowing blue LED. Blank Screen.	Battery removal required
24/03/2013	11:29	Crashed. Glowing blue LED. Blank Screen. Video	Battery removal required	http://www.youtube.com/watch?v=3hVb35LGpbk&feature=youtu.be
24/03/2013	19:30	Crashed. Glowing blue LED. Blank Screen.	Battery removal required
25/03/2013	06:00	Crashed. Glowing blue LED. Crashed Samsung logo. Video & photo	Battery removal required	Photo
25/03/2013	16:15	Crashed. Glowing blue LED. Blank Screen.	Battery removal required
26/03/2013	02:11	Crashed. Glowing blue LED. Blank Screen. Very warm (battery at 45.6 deg Celsius even after leaving to cool down - see screenshot)	Battery removal required	Screenshot_2013-03-26-02-16-56'!A1
26/03/2013	13:18	Crashed. No LEDs. Blank Screen.	Battery removal required
26/03/2013	20:32	Crashed. No LEDs. Blank Screen.	restarted with power button
26/03/2013	20:36	Crashed. No LEDs. Blank Screen.	Battery removal required
Gap in records
29/03/2013	06:36	Crashed. Glowing blue LED. Blank Screen. Very warm (battery at 55.6 deg Celsius and at 46.0 even after leaving to cool down - see screenshot)	Battery removal required	Screenshot_2013-03-29-06-38-28'!A1
29/03/2013	13:30	Crashed. No LEDs. Blank Screen.	Battery removal required
29/03/2013	14:13	Crashed. Glowing blue LED. Blank Screen. Fairly warm (34.4 deg C)	Battery removal required
29/03/2013	18:00	Crashed. No LEDs. Blank Screen.	Battery removal required
30/03/2013	09:35	Crashed. Glowing blue LED. Samsung logo.	Battery removal required
30/03/2013	18:18	Crashed. No LEDs. Blank Screen.	Battery removal required
31/03/2013	00:44	Crashed. Glowing blue LED. Blank Screen.	Battery removal required
31/03/2013	18:26	Crashed. No LEDs. Blank Screen.	Battery removal required
01/04/2013	07:46	Crashed. No LEDs. Blank Screen.	Battery removal required
01/04/2013	21:25	Crashed. No LEDs. Blank Screen.	Battery removal required
02/04/2013	13:25	Crashed. No LEDs. Blank Screen.	Battery removal required
02/04/2013	19:35	Crashed. No LEDs. Blank Screen.	Battery removal required
03/04/2013	13:01	Crashed. Glowing blue LED. Samsung logo.	Battery removal required
03/04/2013	20:16	Crashed. Glowing blue LED. Blank Screen.	Battery removal required
03/04/2013	22:17	Crashed. Glowing blue LED. Blank Screen.	Battery removal required
04/04/2013	03:45	Crashed. Glowing blue LED. Blank Screen. Very warm (battery at 45.5 deg Celsius even after leaving to cool down - see screenshot)	Battery removal required	Screenshot_2013-04-04-03-46-09'!A1
04/04/2013	15:30	Crashed. No LEDs. Blank Screen.	Battery removal required
05/04/2013	17:30	Crashed. No LEDs. Blank Screen. Hot again (no screenshot taken this time)	Battery removal required
05/04/2013	18:30	Noticed that network was unavailable. Restarted and tried again. Tried SIM wipe. Nothing worked.	Will no longer connect to cellular network	Screenshot_2013-04-05-20-16-18'!A1
06/04/2013	15:30	Used iPhone to take video showing that S3 no longer connects to network but W995 does, with very good reception. Uploaded to YouTube: http://www.youtube.com/watch?v=eh2YCbkNA1Y		http://www.youtube.com/watch?v=eh2YCbkNA1Y
06/04/2013	15:45	Tested Kies and this does not work either
07/04/2013	11:45	Re-tested SIM in another phone to prove that it still works before placing back in S3. Also re-tested S3 on Kies - not recognised		Kies will not connect'!A1
08/04/2013	08:20	Placed SIM in spare W995 phone to use throughout the day.
08/04/2013	19:00	Two conversations with 3 technical support to report the network problem. Answered all of their questions checked all settings they requested. Finally, asked to perform a factory reset. Problem still occurs.
08/04/2013	20:57	Called 3 technical support who advised that a manager would call back. She did, only to say that I would need to send the phone in for repair. She offered to escalate the issue to another team who will call in the next 2 - 3 days. I explained that this is not good enough.
		Up until this point I was still unable to get through to the contact (who had taken ownership of this case) at Samsung, since 12th March 2013. Either unavailable or not in the office. Left several messages.
		Insane Chip'!A1
			2115403408	Unipart
			2115316219	"lots of technical notes"
			4131505395

			Email response ID: 2114873932	2114575331‏
26/04/2013	16:43	Trevor. Could only find the Unipart warranty repair (the Three one) and said he'd call back. Never did.
27/04/2013	17:07	Stan. Told me that there is only one repair and 3 'no fault founds' on the system. Wouldn't open the spreadsheet as he's "not qualified" - "not an engineer". Wouldn't put me through to his manager and put the phone down on me.
27/04/2013	17:27	Tracey. Escallations & Complaints.
		Tried calling a week later - Customer services closed at 12pm!
		Tried calling another week later and was told that customer services is now closed altogether on a Saturday. Left message for Tracey to call me
25/05/2013	16:48	Still nothing so posted edited Network Failure Video online: http://youtu.be/wfzEVrSnZDg	http://youtu.be/wfzEVrSnZDg

Samsung Will not recognise the problems with my Galaxy S3

Tuesday, 4 June 2013

Saturday, 25 May 2013